Shipping Policy

At Lucky Mae, every piece is made to be kept, treasured and passed down — so we take just as much care in how it reaches you. Below is everything you need to know about our shipping process.

Order Processing

All orders are processed within 3–5 business days of purchase. Processing times may occasionally extend during high-volume periods (such as launches or sales) or public holidays — if this happens, we'll let you know via email.

Orders are not processed or shipped on weekends or Australian public holidays.

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your keepsake on its journey to you.

Shipping Destinations & Costs

*Estimated delivery times are provided by Australia Post and begin from the date of dispatch, not the date of purchase. These are estimates only and are not guaranteed.

We do not currently ship outside of Australia and New Zealand. If your country isn't listed at checkout, please email us at hello@luckymae.com.au and we'll let you know if this changes.

Order Tracking

You'll receive a tracking link by email as soon as your order is dispatched. Please allow up to 24 hours for tracking information to update once you receive this email.

Delays & Delivery Issues

While we take great care in packaging every order, once your parcel is with Australia Post it is outside of our control. Lucky Mae is not liable for delays caused by the courier, customs (for New Zealand orders), extreme weather, or other circumstances beyond our reasonable control.

If your order hasn't arrived within the estimated delivery window, please check your tracking link first, then reach out to us at hello@luckymae.com.au and we'll help chase it up with Australia Post.

Lost or Damaged Parcels

Each Lucky Mae piece is packaged with care to protect it in transit. If your order arrives damaged, or doesn't arrive at all, please contact us within 7 days of the expected delivery date at hello@luckymae.com.au with your order number and (where relevant) photos of the damage, and we will work with you to make it right.

Incorrect Address Details

Please double-check your shipping address at checkout. Lucky Mae is not responsible for orders sent to an incorrect address supplied by the customer. If you notice an error after placing your order, contact us as soon as possible at hello@luckymae.com.au — we'll do our best to update it before dispatch, but can't guarantee changes once an order has entered processing.

PO Boxes & Parcel Lockers

We are able to ship to PO Boxes and parcel lockers within Australia via Australia Post.

Questions

If you have any questions about your order or our shipping process, we're always happy to help — reach out anytime at hello@luckymae.com.au.

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Lucky Mae reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page.